What if we thought of ‘customer service’not as a set of practices to implement to obtain &retain business,but as a practice of being present,person-to-person,being-to-being,no matter if we’re the customer or the sales person? What if we STARTED there? What if we took the time to reflect on the interactions we wish would have gone better? What if we consider our reactions as being caused by what we need to learn about ourselves,even from the most ‘nasty’people we just want to write off?
Continue reading Person-to-Person Service Instead of Customer Service
