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Walking through a newly framed home, for instance, allows us to point out the tight tolerances we require from our framing crews. On-site, we can show examples and explain why these standards help to ensure reliable performance and comfort in the finished home. Continue reading What Quality Looks Like A new home today is built to consume less energy than those of just a decade ago. Such a home is nearly airtight with controlled fresh-air ventilation for energy efficiency and improved indoor air quality. To heat and cool a home built for high performance, a professional builder Continue reading Heating and Cooling System Care January 29th, 2010 | Tags: heating and cooling, HVAC, Maintenance | Category: Customer Service, Energy Efficiency, Home Inspection, Indoor Air Quality, Sustainability |
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Today, simple respect and responsiveness seems to be more the exception than the rule … especially after the sale. How a homebuilder manages after-sale service, also called warranty service or call-backs, is a key indicator of the company’s overall professionalism and ability to meet (and ideally exceed) a homebuyer’s Continue reading After the Home is Built… January 5th, 2010 | Tags: Add new tag, Business, Customer satisfaction, Customer Service, Education and Training, Insurance, Mobile phone, Professional, Warranty | Category: Customer Service |
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